- Brand strategy
- Brand foundations
- Visual identity
- Creative direction
- eCommerce design
- Shopify Plus development
The Challenge
Branding
We started the project with a mini-rebrand and new logo design. We took the time to find the perfect balance between cute, modern, and thoughtful, keeping in theme with the hand-drawn signature element to highlight the hand-made quality behind the brand.
We also worked with Treatbox to ensure that their key messaging was coming through at every step of the journey. This included:
- Little touches to remind people that each box is packed & wrapped by hand.
- Creating a “category for every moment,” proving that there really is a perfect Treatbox waiting for every person, no matter the reason.
- Adding in an Instagram feed that pulls through the personal stories and moments behind each Treatbox that’s sent out.
- Transforming the blog into a content hub, including a mini navigation bar that placed every blog article into an easy-to-find category that could inspire their next surprise for a loved one.
The Solution
Personalised 'My Account' area
To make the user experience even easier for customers who decide to come back after purchasing a box as a ‘Guest’, we made sure that returning customers who create an account will be able to see their previous orders. Anyone who loves Treatbox already knows this, but it’s the little things that count.
User experience design
We created a new landing page for the different Treatboxes available:
- Build your own box: Create a perfectly-personalised box with 250+ items to choose from.
- Curated box: Surprise someone with a selection of pre-planned boxes.
- Subscription box: 3, 6, or 12 months of thoughtful little letterbox treats!
In an instant, new or returning customers know exactly where they’re going next.
Here’s how we improved the customer journey even further, so buying a Treatbox was a simple and intuitive process for all:
Stage 1: Choose your box, including 5, 7, or 10 items in your box. There’ll soon be a high-quality video sitting on this page that shows exactly how to create your perfect box, all without slowing down optimal ecommerce site performance.
Stage 2: Choose your products. Here, we made it easy to find out more info about each and every product without clicking away to another page, and showed the box filling up with each item they added, creating a smoother, more interactive journey.
Stage 3: Add any extras. Here, people can add any extra little touches or cards with their own personal message inside, including a little sticker that tells their loved one, “Do not open until…”. A little touch that means the boxes can be sent ahead of special occasions.
Stage 4: Review and complete box. Here, you can add a free gift message, any special requirements that need to be kept in mind, and, for that next-level user experience, even send to multiple addresses at the same time.
The Outcome
Mobile optimisation
People use their mobile phones for everything these days, especially shopping, and that isn’t going anywhere. To create a brand that felt as modern as it is thoughtful, we made sure that Treatbox was completely optimised for mobile.
We added accessible scrolling for easier navigation, pop-up boxes for any ingredients or important information, and increased conversion with intuitive sliders that keep guests gliding through the site from discovery to purchase.
Every great relationship starts with a conversation. We’d love to talk with you about your next project and answer any questions you might have about Shopify. But be warned… once we get talking about this stuff, it’s hard to shut us up!
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